Refund Policy

Refund Policy:

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
If you wish to return an item, please notify us in writing (email is fine). We will then process your return. We happily accept returns within 14 days of receiving your order. Please make sure all returned items are package well and are in unused, unworn, unwashed, damage free condition. Under NO CIRCUMSTANCES will returns be accepted for worn, washed or damaged items.
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours as we are not liable for items lost in the post. This is not a requirement of law, this is a courtesy request. Return postage costs are at the buyer expense and the original postage will not be refunded.
Please note there will be no refunds on sale items – unless faulty.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Returning Custom Items:
Custom made items and underwear are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty. In this case, please refer to the returns section of this document.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.